FAQS

ORDERS

Need to cancel or edit your order?

Once you press Submit, your order begins processing and cannot be changed or cancelled. Please make sure that the product, size, and color are accurate throughout the whole check out process.

 

SHIPPING

Track Your Order

You will only be able to track your order if it has been shipped. Please allow at least 10 business days for items to print and ship after purchasing for ALL orders (reminder: business days do not include weekends or holidays).

Can't find your order confirmation?

1) Check your spam folder and other email accounts

2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.

You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.

Your package is marked as delivered, but can not find it in your mailbox or porch?

In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us. Customer Service Team will be happy to assist you.

I need to update the shipping address of my order.

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and NEW shipping address.  

Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible, but we CAN NOT guarantee updates to the address once the order has been made.

When will my order ship?

Product is made on demand. Please allow up to 10 business days before shipping.  Please keep in mind that during holidays or limited-edition launches, this time may vary. Thank you for your patience. We try to have our products out as soon as possible, but sometimes our production team hit a delay due to different reasons, such as: holiday season, weather conditions, specific items, or back orders. We receive a ton of orders on product launch dates and holiday season and work as fast as we can to ship but don’t guarantee any orders during this window to ship before the 10th business day.

How much does shipping cost?

Each product has different shipping costs based on weight.

What if the address was wrong and it got sent back?

If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to us and we will kindly ask you to pay for the shipping to get it to you again.

Expedited shipping does not accelerate the production process.

 

RETURNS

You can return a product for up to 30 days from the fulfillment/shipping date.

Old Men Of OpTic only offers store credit for returns.

We do not issue refunds to original method of payment. 

After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.

Please contact optic-merch@madebyinfluence.helpscoutapp.com for return instructions.

 


Feel free to contact optic-merch@madebyinfluence.helpscoutapp.com for any questions, concerns, or updates.